Customer Success Manager - CCaaS

Title: AM/Customer Success Manager

Location: Remote (USA)

Package: $180k OTE

Industry: CCaas/SaaS/Security/Payments

About Our Client

Our client is a leading provider of payment security solutions, helping businesses keep their customers' payment information safe and ensure compliance with industry standards. They offer a comprehensive suite of solutions enabling secure payment processing and a seamless customer experience.

About the Role

We are seeking a driven and experienced Account/Customer Success Manager to join the growing team at our client. In this role, you will play a vital role in ensuring the success of their customers by driving adoption, retention, and growth of their payment security solutions.

Responsibilities:

• Manage a portfolio of assigned customer accounts, building strong relationships and acting as a trusted advisor.
• Proactively identify customer needs and challenges, developing customized success plans to maximize value from our client's solutions.
• Onboard new customers, ensuring a smooth transition and thorough understanding of our client's platform.
• Deliver ongoing training and support to customers, empowering them to fully utilize our client's features.

Qualifications:

• 3+ years of experience in a customer success or account management role, preferably within the B2B SaaS, CCaaS or cyber security industry.
• Proven track record of exceeding customer expectations and achieving high renewal rates.
• Strong understanding of customer success methodologies and best practices

Bonus Points

• Knowledge of PCI
• Experience working with CCaaS partners